Designed with elegance for those who shine. Redefining Men’s Jewelry for the Confident, Contemporary Man.
Welcome to the Twisted Pendant FAQ. We’ve crafted this guide to provide you with clear, straightforward answers about our products, policies, and processes. Just as our Cuban Chains and Signet Rings are built with bold intention, we believe in transparent and reliable service. Find your answers below.
About Our Products & Style
What is the style and aesthetic of Twisted Pendant jewelry?
Our collection is designed for the confident, contemporary man. We specialize in bold, refined, and statement-making pieces that serve as foundational elements of personal style. Think substantial Hammered finishes, classic Cuban Chains, definitive Signet Rings, and versatile Pendants. Each piece is created with a quality, substantial feel for elevated self-expression.
What types of jewelry do you offer?
We offer a curated range of men’s jewelry essentials. Our core collections include: Chains, Cuban Chains, Necklaces, Pendants, Rings, Signet Rings, Hoop Earrings, Stud Earrings, Dangle Earrings, and Hammered-finish pieces. Each category is designed to anchor and define a modern look.
Ordering, Payment & Accounts
What payment methods do you accept?
We offer a secure and versatile checkout process. We accept all major credit cards: VISA, MasterCard, and JCB, as well as PayPal for added convenience and security.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, manage returns more easily, and enjoy a faster checkout experience for future purchases of your curated collection.
Shipping & Delivery
Where do you ship from and to?
We ship globally from our headquarters at 301 Southeast 37th Street, Oklahoma City, OK 73129, United States. We proudly deliver to most countries worldwide. Please note that delivery to some remote areas in Asia and other select regions may be subject to restrictions or extended timelines.
What are my shipping options and costs?
We offer two clear-cut shipping options to fit your timeline:
- Standard Shipping ($12.95): Carried by DHL or FedEx. Your order will be delivered within 10-15 business days after dispatch. This is our recommended option for timely, secure delivery.
- Free Standard Shipping: Automatically applied to all orders over $50. Carried by EMS, with a delivery timeline of 15-25 business days after dispatch. Ideal for building your collection without rush.
How can I track my order?
Once your order is dispatched, a tracking number will be sent directly to your email inbox. You can use this number to track your package every step of the way with our trusted carrier partners (DHL, FedEx, or EMS).
Please Note: Delivery times are estimates. Factors outside our control, such as customs processing, may cause delays. We will notify you if there are any significant delays regarding your order.
Returns, Exchanges & Warranty
What is your return policy?
Confidence in your style should be matched by confidence in your purchase. We offer a straightforward 15-day return policy from the date of delivery. If your piece isn’t perfect, you can initiate a return through our customer service portal.
How do I initiate a return or exchange?
To start a return, please contact our customer service team at [email protected]. We will guide you through the hassle-free process. Please have your order number ready.
Contact & Support
How can I contact customer service?
For any questions not covered here, specific country delivery inquiries, or assistance with your order, please reach out to our dedicated team at [email protected]. We are here to ensure your experience is as premium as our jewelry.
Twisted Pendant
Designed with elegance for those who shine.
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