Privacy Policy

At Twisted Pendant, we believe that your experience with our brand should be as refined and secure as the craftsmanship of our Cuban Chains and Signet Rings. Just as we engineer our checkout process for security, simplicity, and reliability, we approach your privacy with the same bold intention and precision.

This Privacy Policy outlines how Twisted Pendant (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website twisted-pendant.com or make a purchase from our curated collections of men’s jewelry.

1. Information We Collect

To provide you with a seamless experience that matches the quality of our Hammered finishes and Pendants, we collect the following types of information:

Personal Information You Provide

• Identity Data: Your name, title, gender (when relevant to product recommendations)
• Contact Data: Billing and shipping addresses, email address, telephone number
• Financial Data: Payment card details (processed securely through our payment partners, not stored on our servers)
• Transaction Data: Details about purchases, returns, and order history
• Profile Data: Account username and password, preferences, feedback
• Communications Data: Your preferences in receiving marketing from us and your communication preferences

Automatically Collected Information

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, products, and services
• Marketing Data: Your preferences in receiving marketing from us and our third parties

2. How We Use Your Information

We use your personal information with the same care and precision that goes into crafting our jewelry collections:

• To Process Transactions: To fulfill orders for our Chains, Necklaces, Rings, and other jewelry, including processing payments and arranging shipping
• To Communicate With You: To send order confirmations, shipping notifications, and respond to customer service inquiries
• To Improve Our Services: To analyze website usage and improve our website, products, marketing, and customer relationships
• To Personalize Your Experience: To recommend products (like Cuban Chains or Hoop Earrings) that may interest you based on your browsing and purchase history
• For Security: To protect our website and business from fraud and maintain the security of our systems
• For Marketing: To send you information about new products, promotions, and style guides (only with your consent where required by law)

3. Information Sharing and Disclosure

We treat your personal information with the same discretion our discerning clientele expects. We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who provide services on our behalf, such as payment processing (VISA, MasterCard, JCB, PayPal), shipping, marketing, and website hosting
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Twisted Pendant, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• International Operations: With our global partners to facilitate international shipping and transactions, particularly for our customers in Asian markets and other regions we serve

All third parties with whom we share data are required to maintain appropriate security measures and may only use your information for the purposes we specify.

4. Data Storage and Security

Your financial security, like the craftsmanship of our jewelry, is foundational to our service:

• Secure Storage: We store personal information on secure servers with limited access
• Encryption: Every transaction on twisted-pendant.com is encrypted using advanced SSL technology, the same standard used by global payment systems
• Payment Security: We do not store your full payment details on our servers. Payment information is processed through PCI-DSS compliant payment processors
• Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law
• International Transfers: As we ship globally from our Oklahoma City headquarters, your information may be transferred to and processed in countries outside your country of residence

5. Your Rights and Choices

As a discerning individual who values self-expression and control, you have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions
• Restriction: You may request restriction of processing of your personal information
• Objection: You may object to processing of your personal information
• Data Portability: You may request transfer of your personal information to another party
• Marketing Preferences: You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us
• Account Management: You may update your account information through your account settings on our website

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, consistent with applicable laws.

6. Cookies and Tracking Technologies

Like the precise details in our Dangle Earrings and Stud Earrings, we use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function, including secure checkout and account access
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality
• Functionality Cookies: Remember your preferences (like currency or region) to personalize your experience
• Targeting/Advertising Cookies: Used to deliver relevant advertisements about our jewelry collections on other websites

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect your ability to use some features of our website, particularly the checkout process.

We may also use web beacons, pixels, and other tracking technologies to understand website usage and improve our marketing efforts.

7. International Considerations

As a global brand shipping to most corners of the world (with some remote region exceptions), we comply with international privacy frameworks:

• GDPR: For customers in the European Economic Area, we process data in accordance with the General Data Protection Regulation
• CCPA/CPRA: For California residents, we provide specific rights under the California Consumer Privacy Act
• Other Jurisdictions: We respect and comply with privacy laws in all regions where we operate

All prices are displayed in US Dollars (USD), and our payment system is built to handle international transactions smoothly while protecting your data.

8. Children’s Privacy

Our website and jewelry collections are designed for confident, contemporary adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

Effective Date: This Privacy Policy is effective as of the last updated date shown below and applies to all information we have about you unless stated otherwise.

Last Updated: October 2023