Term and Conditions

Last Updated: October 26, 2023

1. Introduction & Our Commitment

Twisted Pendant (“we,” “us,” “our”) operates an online store specializing in men’s jewelry, including chains, necklaces, rings, pendants, and earrings. Our pieces are engineered for style and durability, reflecting a modern, confident aesthetic. These Terms outline the agreement between you, the valued customer, and Twisted Pendant regarding your use of our website and services.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during account creation and checkout.
• Use the website only for lawful purposes and not engage in any activity that may disrupt its functionality.
• Refrain from attempting to gain unauthorized access to any part of the site or its systems.
• Be responsible for maintaining the confidentiality of your account credentials.
• Ensure that any items you order are permitted for import into your country of residence.

3. Product and Service Description

3.1 Our Collection

We offer a curated selection of men’s jewelry, including but not limited to: Chains, Cuban Chains, Necklaces, Pendants, Rings, Stud Earrings, Hoop Earrings, Dangle Earrings, and Hammered pieces. Each item is presented with detailed descriptions, images, and specifications to help you make an informed choice.

3.2 Craftsmanship and Accuracy

We strive to represent our products as accurately as possible through photography and descriptions. However, slight variations in color, texture, or finish may occur due to screen settings and the handmade nature of some pieces. If you have specific concerns, please contact us before purchasing.

3.3 Final Sale Items

Due to hygiene and personalization, the following are FINAL SALE and cannot be returned unless damaged or defective upon arrival:

• All Earrings (Stud, Hoop, Dangle)
• Any Personalized or Engraved item.

Please select these items thoughtfully.

4. Orders and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraudulent activity.

4.2 Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Your payment card will be charged at the time of order placement. You are responsible for any taxes, duties, or customs fees levied by your country.

4.3 Shipping and Delivery

All orders are processed from our headquarters in Oklahoma City, USA.

• Processing: 1-2 business days.
• Standard Shipping ($12.95): Via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping (Orders over $50): Via EMS. Delivery within 15-25 business days after shipment.

Delivery times are estimates. We ship globally, excluding some remote areas and parts of Asia. You will receive a tracking number upon shipment. You are responsible for providing a correct and deliverable shipping address.

5. Returns, Refunds, and Exchanges

Your satisfaction is paramount. Our full Returns & Exchanges Policy is detailed on our website and is incorporated into these Terms by reference. Key points include:

• Window: 15 days from the date of delivery.
• Condition: Items must be unworn, unaltered, in original packaging with all tags and certificates.
• Process: Initiate a return by emailing [email protected] within the 15-day window to receive an RMA number.
• Refunds: Issued to the original payment method within 7-10 business days after approval. Original shipping costs are non-refundable.
• Exchanges: Available for eligible, non-final-sale items, subject to availability.
• Damaged Items: Contact us immediately for a prepaid return and expedited resolution.

6. Intellectual Property

All content on this website, including but not limited to logos, text, graphics, images, product designs, and software, is the property of Twisted Pendant or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Twisted Pendant shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, the website or products, including but not limited to damages for loss of profits, data, or other intangible losses.

Our total liability for any claim arising from your purchase shall not exceed the purchase price of the product(s) in question. This limitation applies regardless of the legal theory on which the claim is based.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the site shall be subject to the exclusive jurisdiction of the state and federal courts located in Oklahoma County, Oklahoma.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after such changes constitutes your acceptance of the new Terms.